“If you want people to spend money you have to treat them like royalty.”
One time mob casino manager in Vegas.
They dont hand out comps like they used to do, dont offer free drinks if your gaming like they used to do, and no more cheap buffets, etc. The attitude from staff is purely arrogant in most places.
They could give a rats ass now. Just dump your money and GTFO.
That is what corporate control brings.
Bean counters ruin everything.
The mob understood that taking care of customers only increased their profits, even with the all the skimming they did.
I was there only once; I think it was ‘06. The car broke down. Got it fixed & got the heck out of there. Not impressed with the place at all. By the way, I have no plans to return as I am much older & smarter now.