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Posted on 07/28/2025 3:49:28 PM PDT by Openurmind
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Like Jerry Seinfeld at rental company after they gave him a smaller rental and was asked if he wanted insurance and his reply was “Yes! I plan to beat the hell out of this car”!
I took out a Hertz car in Orlando in April. It had a minor scratch, which I pointed out to the guy at the booth when I drove out.
“No problem, the cameras are right there and they will record it”
Sho ‘nuff, at the airport I get a text “How do you want to pay for the $750 damage to your rental vehicle?”
Never again, Hertz. Fix this or we are through - and I am a super-gold Presidential tier Cosmic god tier Hertz member.
“Hertz chased me away with their lousy customer service.”
Can you imagine what it will be like when they put AI in charge of customer service? Companies are already doing this, it is going viral.
The fastest, best-handling cars that you can throw in reverse at 70mph are rental cars.
(Paraphrasing P.J. O’Rourke)
I always take pics of all damage at pickup, and even go back to the counter and force them to acknowledge existing damage.
Right, customer service has the same script for any complaint
Isn’t it just a scam to get you to buy the bumper to bumper insurance at $25 + /day upon picking up the rental?
Many years ago, I remember seeing an article in Car and Driver about some guys in one of the northern states who would race cars on frozen lakes. There was only one class: rented Chevettes.
“””Can you imagine what it will be like when they put AI in charge of customer service? Companies are already doing this, it is going viral.”””
I am finding there is less and less customer service these days whether it be at your doctor’s office, restaurant, or bank as examples.
We will know when customer service has reached rock bottom when the IRS and DMV are praised for their customer service.
“”””Isn’t it just a scam to get you to buy the bumper to bumper insurance at $25 + /day upon picking up the rental?””””
In many cases the rental companies outsource the insurance and then claim that a thumb print is a $300 damage and send the claim to the insurance company for payment,
Scamming is a multi-level marketing ploy.
Well ... if you returned it empty, what is AI to do?
Nothing parties like a rental.
I always video the inside/outside of any rentals after we pull out of the rental garage so it can be in sunlight.
I travel extensively using rentals at each location.
I’ve taken photos before and after, and refuse red, black, and other dark cars. Haven’t had a charge in 20 years, sometimes hava car for 3-5 weeks.
>> There is a simple solution: avoid Hertz. And not just for this reason.
^^^^^^^^^^^^^^^^^^^^^ THIS ^^^^^^^^^^^^^^^^^^^^^^^
Decades ago I was a loyal Hertz customer but they screwed me too often so I went elsewhere. Plus they cost more!
Although, depending on the location (if any) you frequently use, Avis et al can be just as bad.
They dropped it.
That’s what I do. I take video during the walk around. I even took video of my Penske truck when I moved to Texas.
Yes, that is fraud and unfair business practice. But it is NOT discouraged in the business community. Acceptable business practices are “anything you can get away with to make a buck” including fraud.
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