The time they missed me for a month, I raised such a ruckus with ‘live chat’, they actually had a local operations manager call me - that was quite the shock! He was super nice & said it was the first he’d heard of the problem. He actually came out personally & picked up our month of trash.
So this morning, I jumped through all the online hoops & got the usual runaround: will pick up your trash in 24-48 hours. Not acceptable! I had saved the Operations Manager phone # that showed up on Caller ID, called & actually got him. For some reason 🙄, he remembered me. We discussed the problem, he said he would get a truck out today (trash already picked up), he will investigate why it was not picked up Friday but marked picked up, why it was not picked up after I filed the missed pickup report online , was told it was picked up at 10:12 a.m. yesterday, but I still have a can full of trash.
He told me if I have missed pickups in the future, don’t mess with online, but call him direct. I don’t want to mess with the dump or canceling & trying to get a refund or signing up with a new company. As long as I can talk direct to this guy & he keeps his promises, I’ll keep going.
That seems reasonable. :-)
These trash pickup companies do get their share of dud pickup crews...