Welcome to Government-run trains.
Amtrak will always be crap for a number of reasons. Yes, everything the gubmint touches stinks. Also, amtrak leases their rail lines from freight lines that are abused daily by very heavy freight trains so when amtrak rides those rails they are rough as a cobblestone road.
Other countries will always have superior rail service because their passenger lines have rail dedicated to them exclusively......and are mostly privately run and managed.
I’ve seen a number of youtube videos singing the praises of amtrak with one woman claiming “its just like European train travel”......how she made that statement on video with a straight face is beyond me. SMH
Just like Italy under Mussolini.