Typical Government employee arrogance. Each and every USPS employee no matter level of position has some idea THEY run the whole Enchilada. The service and customer respect is about as bad as going to the Motor Vehicle Dept. The civilian public are treated like unclean Peons...
You bring up a good idea. Privatize local post offices as franchises. They did it for the DMV in NJ and they became better overnight. Still full of illegal trash but the staff are friendly and helpful for rhe most part.