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Okay I’ll try to explain it best I can.

They steal the cards. take them home then tear them off the paper. They copy card info from the cards. Then glue the cards back on the paper it came with and take it back to the store and stick them on the rack.

Okay you come in and try to buy one. You load the money on the card. However the money does not go on the card. They have all the card into somewhere else and that is where the money goes when it’s loaded. So they get the money.

Then customers are pissed off and blame the store where they bought it. However the store that sold it to the? they can’t tell it was stolen and then returned as the sales lady says in this video. She even says “we rarely catch them” so to catch this guy was a big one.