You needed to be checked-in by the 60-minute point prior to the flight. He showed up at the 30 to 40 minute point. Far as I can tell...he’s at the check-in counter and NOT past security (figure you can add 20 to 30 min minimum). So there’s one strike against him. Behavior of the two or three ladies at the desk? Like 5th grade kids....so there’s a strike against them.
If they had ‘helped’ him....it’s 50-50 in my opinion that his bag would have made it to the plane and left with him. That’s another point against him.
So when did he buy a ticket?