[EastTexasTraveler]

Yes, the difference was Herb Kelleher.

[Tijeras_Slim]

I remember the bottles of Jack with each flight.

[SaveFerris]

Yeppers

[Texas resident]

Herb was in a great commercial. He was trying to get on a plane as it was backing out. The message was that SW Air left on time no matter who was late.

[dfwgator]

I had the pleasure of meeting Herb Kelleher when I worked a contract with Southwest.

I would dare say, he’s probably the most impressive person I’ve ever met.

He must be turning over in his grave, knowing what is happening to SWA.