LOL ...
“...Picking up the phone in many cases beats email ...” Emphasizing “many cases”.
Definitely not the one you provided. Sounds like the recipient might be a performance problem and that text is written with the help of HR are laying the groundwork to fire his @ss.
Regards,
I was not in HR, but rather Technical Writing. And, yes: That's a typical example of the e-mails I used to send when initiating a process.
The threat about "immediate termination" was a joke I would sometimes include to make sure that the recipient had read until the end.
Spending ten minutes writing a really exhaustive e-mail including detailed info can save hours of subsequent labor.
But if I were instead replying to an e-mail some clown had sent to me, it might have gone something like this:
Hi, Fred! You sent me an e-mail asking me to test the "old Centra controller" - I assume you were referring to the HCM line - and provide a fault-report, but failed to specify which of the 16 models currently still in production you meant. We manufacture only three of those models at our plant; the other 13 models are produced in Japan, exclusively for the Far Eastern market, and operate at a different voltage; our testing equipment is not designed to test such devices. Finally, I am a Technical Writer, and not a Fault-Tester, so I strongly suggest that you re-direct your request to the proper colleagues.
Regards,