“SURELY he could have de-escalated the situation by saying: “Calm down, please!””
Never. EVER. Tell an hysterical/crazy/angry 🤬 woman to “calm down.”
I work as a licensed and trained security officer at a bar... On a boring night (which is a good thing for me) nothing much goes on that requires my attention.
Most of what does require my attention is arguments between females. Separate and de-escalate is the solution. But there’s always one that just can’t stop... So I use the “just calm down” phrase to really set her off, and then remove her from the bar while banning her from the premises. I did it about two weeks ago and when I walked back in everyone cheered. No one there wanted to put up with her BS - they all were happy to see her go.
I’ve never stuck a woman, though I have delivered a healthy dose of pepper gel (I use gel as opposed to aerosol spray in order to avoid any overspray hitting innocents) to a woman that was pulling on my arm and interfering with my removing her ‘roid raging boyfriend from the bar. You would have thought I had removes her eyes with a spoon, the way she carried on. Once I got him out, I flushed her eyes with J&J Baby Shampoo (no tears) and cold water, she was fine and pain-free in 15 minutes. As I got her eyes flushed I explained to her why it happened, and low and behold, she thanked me for helping her. I told her she needed to get away from him or she would end up getting hurt - she said she already had been. I have to focus, even when it’s a one-on-one situation, and as she was a distraction that could have caused me to get injured, I solved it the easy way. She went home without a scratch or a bruise... And the next night, that sorry dog of a boyfriend (of 4 years) beat the crap out of her again and stole her car. This time she pressed charges, got an order of protection (useless piece of paper, but she’s at least trying.) He’s now serving five years, and she’s like a new person. She came and thanked me the following weekend for not laying hands on her. I’ve seen a lot of sad stuff in my career, but a woman that stays with a man that beats her is the worst.
Anyway... Pepper gel!!! :-)