Ah ha ha ha ha.
I suspect your “ha ha ha” is about waiting for over an hour to speak to a live person then the line going dead and having to do it all over again. Possibly three times.
I had a problem with a covid check, called the IRS, and that’s exactly what happened to me. I wound up just walking in on the local IRS agent, who took me right in and explained the situation. It took less than 15 minutes.
I recommend that’s what the author of this thread do, just go to a local IRS agent that is typically located in a federal building where the fed court house is.