[MomwithHope]

OK I got some details. After the software update all his playlists were wiped out. His music is still there. But he had several playlists that were important that he used daily and seasonally. Is there any way to recover them without subscribing to Apple Music?

[MomwithHope]

all the music was obtained through itunes.

[Sirius Lee]

If he can see the music in his library he should be able to click directly on the mp3 file and it will launch iTunes. Once this is done, iTunes will remember the location and he can access it via the app.

He will need to click on every mp3 individually however. It's a pain in the gumper.