There used to be a great store up near where I live. Back in the Seventies and Eighties, it was the best place around to get nearly anything, electronics, furniture, you name it.
They had the best inventory, and the best return policy. If you brought it back, you didn’t need to have the receipt and could say nearly whatever you want when returning it.
I knew people personally who would get a television to watch the Super Bowl, with the full intention of sending it back after the game.
I knew people who purchased high end cameras to take on vacation with them, and would return them when the vacation was done.
I thought these actions were so repugnant, because the company was trying to do right by its customers. After a few decades, it went bankrupt.
If I know someone who does that kind of thing, and is proud of it too, I develop a snap judgement right then and there, and it isn’t a good one either.
Me too.
Cabelas used to have this policy. Their bargain den would have hunting boots worn once, optics, binoculars and etc. They no longer are as liberal, and hence their bargain den is not as big a place to shop as it once was.
Was that Montgomery Ward’s by chance? I remember there as a kid and the line to return stuff was longer than the checkout lines. It was easy to return there because just about everything had their own brand. Heck I even machinist micrometers with their name on it in my shop. It is a shame that people optimistic about human nature get destroyed by human nature.
I think its to idealistic to try to always be/do right to all customers. The fact is, scammers are not customers. They are scammers. So “doing right” to them doesn’t apply.