[Theoria]

'She says she felt scared and intimidated by the person at her register, who was paying with a suspicious card.'

Ok, that's why ya say no, and let your supervisor take the bullet with the override, protects ya.

[heartwood]

She tried to get a supervisor. No answer.

[chuckb87]

“Ok, that’s why ya say no, and let your supervisor take the bullet with the override, protects ya”

Did you read the story? She tried calling the manager but got no response.