He’s frustrated, just as many of us are at the appalling lack of service and the pathetic hires they throw at us to meet their DIE BS.
He asked for a manager, and you called him a name.
Maybe you ought to change your handle to the name you so freely assign to another who obviously didn’t plan to go to the store and make a video, but just make a purchase.
The guy made a 2minute video. Spent probably 20 minutes getting it on youtube and then time here. In 20 seconds he could have solved the problem at the counter and told the gal have a nice day and moved on. Douche.