[Retrofitted]

When you get the nice little robot, say: "I want to speak to a (expletive) agent or (expletive) representative (expletive) right now (expletive)."

I found a lot of places that transfer you immediately based on whether you said "agent" or "representative" and a growing number that recognize the swearing and transfer you based on that. Sometimes you do have to repeat it a few times, but, hey, anger therapy sometimes is good for the soul, right?

[ProtectOurFreedom]

“a growing number that recognize the swearing and transfer you based on that”

I’ve been wondering about that. So I get furious, scream, and swear at the damn thing. I hope that they record some of these people/bot interactions and change their designs as a result.

[BudgieRamone]

Some are programmed to “listen” for profanity. i get stuck on hold i start using every vulgarity I know and then start inventing them and create songs. A few times the representative has connected and just listened. We have a laugh about it and then conduct business.

[Vermont Lt]

They are not recognizing your swearing. Honestly, as someone who has programmed that stuff, the only time that has come up is to ID the swearing and simply disconnect you.
‘
But they wouldn’t let us do that.