1. So did Carnival get and keep the money?
2. Or did the scammer who made the fraudulent cancellation get the get the money/account to swich who’d get the rooms.
3. It aslo sounds like Carnival does not have good enough securoity for their reservation/reservation cancellation services. Merely knowing the booking number is not to me “identification” sufficient for the cancellation. There had to have been other personal data the fraudster had obtained and used.
They offered her a credit toward another cruise and she turned it down.