She spotted her dog on the shelter’s site and called them. She wants to adopt him again. They will not allow it and were rather rude to her about it.
If they thought she was unwilling to pay for advanced treatment or even what they consider ‘normal’ expected treatment, and put him up for euthanasia, they might be hostile to her in some sense, but it’s unprofessional for them to show it. They have to explain themselves if they want to be taken seriously.
I took a dying bird to a vet -f or some reason my pet bird appeared to be feeding all her chicks when in fact she’d begun to neglect one, and I didn’t catch it. When the little guy flung himself out of the nest box, I took him to the vet because he seemed to have hurt his leg. I learned that he was not being fed and threw himself out of the nest box to try to feed himself, but he was too young and so he aspirated a seed.
The vet accosted me by accusing me of manually feeding the bird wrong with a syringe (a get rich quick scheme some people use - raising birds by hand to make money). I explained the mother was feeding all and all seemed to be going well, with cheaping before mom fed them and quiet sleeping birds after she left. I didn’t know she was rejecting one. Vet acted like I was lying - I patiently explained a few times and slowly her shoulders lowered. She was angry in the belief that an animal was being abused. It was unprofessional of her, and I really was offended because I don’t hurt animals, I was crushed that the little guy was hurt and would die, and was at the vet for hundreds of dollars for a chick that was weeks old.
So the vet/techs may have been protective of a dog they thought should have been given advanced treatments. MAY have been.
They do tend to judge sometimes - if the owner doesn’t have the money, trying to shame them for being bad pet owners won’t create the needed funds. SOmetimes it’s carelessness or cheapness on the part of the owner, and sometimes it’s reality for a loving pet owner- would the vet like to do the surgery/treatments for animals and just not get paid?
I do find fault with vet staff sometimes, but I see sometimes that in some cases they fly off the handle in defense of an animal. I’ve seen videos on YOUTUBE where the narration is, “When the dog’s owner was unable to afford treatments, he surrendered the dog. The vet and staff treated the dog over the next 6 weeks and were overjoyed when the dog finally recovered.” Now if the owner wants to adopt, then the question should be handled professionally “We treated him X times for X weeks and spent X for boarding and care....” but the owner still wouldn’t be able to pay, right?
To get around it, the owner could have a friend adopt the dog on her/his behalf and voila - weeks of weeks of intensive veterinary care for free.
I don’t think there’s enough info in the story for me to know who was wrong/unprofessional. I wouldn’t expect the vet to expose anything about the client’s ability to pay (boy, THAT would be wrong) so we may only get part of the story.