Posted on 04/17/2024 8:42:40 AM PDT by simpson96
TAMPA, Fla. — Floridian Rene Remund and his wife toured Switzerland last September. But when they got home, their cell phone bill had jumped higher than the Swiss Alps.
Remund and his wife said they travel frequently and always notify their cell phone carrier before they leave the United States. In this case, Rene said he visited a T-Mobile store to share his travel plan. He's also been a T-Mobile customer for nearly 30 years.
“They said you’re covered. Whatever that meant. You're covered,” Rene said.
The couple took a trip that they described as magical. As they toured the countryside and spent time with family and friends, Rene said he never gave a second thought to the pictures and messages he was sending during their time away.
Shortly after returning home to Dunedin, Remund said he received his T-Mobile bill. He looked at it and thought it said $143. It wasn't until days later that he discovered the actual amount he owed.
T-Mobile charged him over $143,000 for using 9.5 gigabytes of data while overseas. Five to ten gigabytes is considered average for one month. But in this case, it was all roaming data which cost thousands of dollars each day of his trip.
Remund said he immediately called T-Mobile and waited on hold while a representative reviewed the charges.
“She gets back. 'No, this is a good bill," the representative told Remund.
"What do you mean it's a good bill?," Remund asked.
"Well, this is what you owe," the representative said, to which Remund replied, "You’re kidding me?”
Rene then hired an attorney who wrote letters to the president of T-Mobile but got no response. That’s when the attorney called ABC Action News for help.
We contacted T-Mobile’s corporate offices. Days later, someone from the carrier called Remund and offered to credit his account for the entire amount.
I hate T-Mobile. After being a customer for over 20 years they screwed me over. I have no doubt of this couple’s story.
we went to Paris in OCT 2001 30 days after 9-11 I have never had so many people question me In Paris at the airport a guy gave us the third degree and the others in line the same And his boss stood behind him reading me to see if I was lying. ( didn’t mind because it was so close to 9-11.
We came back from tel aviv I should my passport 6 times from the curb to the gate in Israel. And they don’t want to hear anyones sarcasm or bad jokes.
When I went to Asia, I went online and set up an international travel plan. It turned out that my phone was useless in Korea (they only had 4G and my phone was 3G) but worked perfectly well in Mongolia. Which is funny, because most of Mongolia does not have a power grid yet it has a nationwide cell phone network.
Don’t forget The Cabot Trail which is one of the great drives for scenery etc.
Forgot about that……haven’t been there in years….my late mother was born there…..Cape Breton Island .
……
Maybe if the phone companies had a meter showing the charges as they are happening this would not be a problem. Also the amount charged is in no way close to what it costs. It was a robbery by the phone company.
Canada is Hell.
I used to enjoy and even respect Canada and its denizens.
I enjoyed the “integrity” and reputation of the RCMP, hockey was my favorite sport for many years, and I appreciated the real “diversity” of Canadians from coast to coast, because they did seem to add to the flavor of the country in a way that appealed to me.
No more. I know there are many conservatives up there, but THIS Canada is not the Canada of my youth.
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