Tried to find a link for that but couldn't. Found one for Shakira - Live In Concert, Los Angeles at Staples, 12 years ago (2010-11). Labeled not official.
It was 110% horrible. Sound was incredibly bad. Her voice sounded like a couple of cats tied up in a burlap sack. Nothing but flailing around on stage. Oh they had lots of lights and big video screens, but it looked like a crazed lunatic was running them.
I figured the sound was bad because it wasn't an "official" video...so...
I checked out another, Shakira - Whenever, Wherever (Live In Concert El Dorado) Mar 28, 2020 Official video.
Equally bad. Just incredibly bad. Gonna take days for my ears to recover. This stuff is nothing but slap dash glitter masquerading as music. IMHO
(2010-11)
Maybe that was the one - maybe they made it into a film later? Dunno
I was looking at credits on the TV but not certain that I caught them correctly