[HartleyMBaldwin]

a special hotline number that I can use to immediately reach a human

Would the number work for anyone? If so, can you tell it to me? Thanks.

[ProtectOurFreedom]

I think it's a general public customer support number. They make it VERY VERY HARD to find on their web site. They seem to have gone to even greater lengths to hide their phone support.

At their "Support Options and Contact Us" page, scroll down near the bottom and you find in small print "Contact Us: If you want to talk to a person, Contact Us."

But clicking on that takes me back to a general page that loops you back to the AI system all over again. It is frustrating.

[ProtectOurFreedom]

Try this Amazon number, (888) ‭‭‭280-4331 (I can't find it on their site any more).

Doing a search for this phone number and it will take you to pages "Help & Contact Us - Amazon Customer Service" and "How to Contact Amazon Customer Service: Email, Phone, Chat"

It also finds this CBS News article from Feb 2018 "Amazon customer service scam targets your financial data." Apparently if you Google "Amazon Support" you get lots of scammer phone numbers that will try to steal your money. The article has Amazon's actual customer support number that I posted above.