I flew AA a couple of weeks ago. The entire process was a customer service nightmare. While this pilot is correct, it’s amusing having them chide people for being disrespectful. He must have made that announcement before sitting on the tarmac for an hour in Phoenix…and then telling us the plane was broken. And then not giving passengers ANY information.
Flyin this mornin. Wish I were drivin instead.
Last month I flew Delta, Alaska and United on a business trip.
Boston to SLC to Boise on Delta was a great experience.
Boise to Spokane on Alaska was an old plane but left on time and arrived early.
United to Denver to Boston was the worst experience of all.
Delta was a new AirBus. Video monitors in the back of all seats. Free entertainment. Free head phones they hand out when you get on the plane. Just an overall much better experience.
SO, IMHO always fly Delta if you have the choice.