But their sadistic business model and lack of appreciation and/or respect for their customers are brutal and absolutely cruel.
Their being nice in your face is a mask to hide the evil within.
There are not a lot of people here who have used Microsoft products as long or as much as I have. I put my first XT clone together in late 1984, but before that I had a Spectravideo SV-328 which was the design that the “MSX standard” was based on. This was a standard that Microsoft hoped would eventually dominate the home computer market. MSX BASIC was very similar to GW-BASIC, which was released the same year for IBM PCs and clones, but it had additional features. I feel very fortunate to have an original MSX BASIC manual along with a still working SV-328, with many programs and peripherals.
From that point forward I was in constant contact with Microsoft products. My favorite work/study job in college was working as a computer lab assistant where I helped maintained dozens of computers that used the Microsoft operating system and assisted students with software that ran on them. When the professors were absent for some reason I taught whatever lesson was on the agenda.
In all of that time... I have never felt that I was treated poorly or not respected by Microsoft or any of their employees in any interaction. Microsoft may not have treated some of their business associates or employees well on occasion and the politics of Bill Gates are despicable. But Their customer service has always been top notch to me. I have always been treated fairly and considerately. We live in a world where everyone wants to be seen as a victim especially when a company has deep pockets. But you are going to have to explain what your beef is with Microsoft; because I honestly have not got a clue what you are talking about.