“Then they couldn’t get the right price to ring up on the register, so I had to go over to Customer Service to pay for it there with the $11 price.”
At most stores they just hit manager override at the register and manually enter the price.
They’ve done that for me, but TWICE they’ve made me go to another register to get the right price, once for Atlantic Salmon ($4.99/lb) and once for the wine. What a colossal time waste asking the customer to go with the manager to another register!