Any product that has this sort of behavior is a deal breaker for me. Whether I go back to the vendor for service is my decision. I won't be anyone's captured market.
Of course, I expect that very few Tesla buyers are capable of assessing the actual cost of ownership anyway or they wouldn't be buying them.
True that. When my wife and I take our EV on a trip, which means stopping at charger locations for 10-15 minutes and meeting other EV owners, we often ask each other what we think about the EV and swap tips and such. I ask what their projected payback period is for extra costs vs. gas savings and such. It's very rare I get an answer besides they don't know. Not once has a Tesla owner say she had it calculated. Not not one. (Typed in my best Psalm 14:3 and Romans 3:10 voice. And yes, with Teslas I see more women than men. Maybe Larry Summers was right. LOL) I tell them that my payback period is about 12 years for the overall EV and solar project. They usually talk at me like I'm nuts for even doing a financial plan without going all in to save the world from cow fart warmageddon. It really is a cult.
“very few Tesla buyers are capable of assessing the actual cost of ownership”
I find very few literal kooks who understand numbers or budgeting. How else can you explain the utterly insane proposals to pay black people in San Francisco $5 million each, pay then $97,000 per year forever, and give them homes for $1?