This is the same for all delivery chains their subcontracted delivery companies are all horrible
I actually had a good recent experience with this. Got an emergency fridge. Delivery company guys were nice, and actually pointed out some damage on the first one, so they took it back and next week got the second one, which had a barely noticeable issue - got some money back to keep it. The truck guys were good. What is sad is how companies now pack appliances, thats why so many get dinged and damaged. No heavy cardboard, just styrofoam on edges and shrink-wrapped around.