A couple years ago I bought a fridge. I owned an older home with narrow exterior doors. Before I bought the fridge I carefully measured everything and figured out I would have to remove the door and storm door, as well as the doors of the fridge, then reassemble it once inside. Delivery guys showed up, looked at the door (no measurements) said the fridge wouldn’t fit and left. I immediately went to lowes to the appliance department and demanded my money back. Eventually the manager got involved and offered rebates and so on. I didn’t relent and got my money back. Drove to home Depot and bought the same fridge had it loaded into my truck, took it home and wrangled it into the house myself. I have not purchased anything requiring delivery from Lowes since.
I just bought a fridge from Lowe’s and the delivery drivers took my side door off the hinges and the doors off the old fridge to get it out of my house. I’ll buy from Lowe’s again.