We don't know their circumstances, though, do we? Maybe they now need room for a wheelchair. Maybe the floor collapsed under the dishwasher from a hidden leak underneath (that happened to me, and insurance didn't cover it all, but they raised my rate anyway). Maybe their three major appliances came with the house 25 years ago when they got married and all need replacing; and while they're all pulled out from the wall, the worn floor covering and creaky floorboards should be fixed. With only $30K to spend and total remodels costing what they do, they won't be able to go first class.
You are correct. We don’t know. First world problems.