I gave up on him when I showed at a 4:30 appointment 10 minutes early to a standing room only waiting room, so I volunteered to wait outside in my truck. I monitored the door and nobody moved for over a half hour. I gave up after an hour and a half and went home. They called me at 7:45 saying the doctor could see me now. I told them no, he could not.
Not taking sides but you never know what they come up against emergency wise. Sometimes though they just walk off the job and leave the staff hanging.