Ohio law:
“Failure to Deliver/Substitutions
Under the Consumer Sales Practices Act, a seller may not advertise prompt delivery of goods or services unless the seller actually takes reasonable steps to ensure prompt delivery (Ohio Administrative Code 109:4-3-09).
Failure to Deliver
It is deceptive for a seller to accept money from a consumer and allow eight weeks to pass without:
Delivering the goods or services;
Providing a full refund;
Telling the consumer about the delay and offering to send a refund within two weeks, if the consumer requests it; or
Substituting similar goods or services of equal or greater value, if the consumer agrees.
Substitutions of “Equal or Greater Value”
To be considered “equal or greater value,” the substituted goods or services must be substantially similar to the original goods or services. They also must be made for the same purposes and cannot have a lower normal price than the original goods or services.
Sellers may not provide similar goods of equal or greater value when they had no intention to ship, deliver, or install the original goods ordered.”
she had every legal right to stay and ask for the product to be made right. She was legally right, the business was not. Therefore the officers were also not.
If the cop was REALLY "following the law" he should have arrested the McDonald's manager.