The answer is in the article.
*** The third time that the man felt something on his back was the last straw. He turned around yelled at the woman in Hindi:
“Are you from a village?! Have you never flown before?! Please discipline your children and tell them to stop messing with my seat!”
“People like you give Indian travelers a bad name, and that is why people don’t like travelling with us!”***
Thanks. I obviously skimmed it too fast.