Well, here’s the upshoot of this column.
Because when I posted it I had to put in a link I used the GE website.
Some executive saw that and the day after I posted this I got an email from a GE exec who said they were going to work on getting me my oven, should get it in a couple of days.
Quite frankly I was shocked to know that someone outside FR would see this because of a GE website posted but if they can get me the oven, fine, great in fact! :)
Then I got a call the next day from a GE exec who said they are working on getting me my oven and I should get it very soon, hopefully this week!
Truthfully I sounded a little skeptical and my ‘thank you’ to me sounded a little disingenuous but I did hope that was so.
Today I had Lowes come out and measure the oven and they told me a 30 inch definitely won’t fit, my cabinet itself is only 28 inches wide!
I was horrified thinking I waited 5 months but ordered the wrong oven and now it was about to be delivered! I called GE got on a list for them to call me back (few hours went by) and I looked up my original order. It was not 30 inches but 27 inches.
This all started because I had a repair tech from GE come out, the microwave stopped working. He told me the whole combo was old enough that before long the oven would quit and they don’t make the parts for this kind of oven anymore. He suggested I order a new one, and at that time gave me the model number that would fit and I ordered it. I had forgotten all this and for some reason I thought my oven was 30 inches wide. I told the guy from Lowes the one I ordered was 30 inches wide and he said it won’t fit. Your cabinet is 28 inches wide.
I got the call from GE and gave her the order number to my order thinking I might have to cancel it and start all over. I also gave her the model number of the oven I have in place presently.
She said the one I ordered will fit.
She also said she sees a new notation on my order that the oven just came in and they will be calling me today or tomorrow to let me know the delivery will be in a couple of days.
I am stunned and I do so hope this oven fits and this is a done deal!
:)
Great!
Wow, amazing. Wonder if a GE person reads FR, or if they have an AI program that scours the web for their site?
Cool!
Or perhaps, warm, as this is a microwave oven. ;-)
Withholding the comment I want to make out of civility..........
Hope you at least issued apologies to everyone you dealt with due to your ..........
Out-friggin’ standing!
Nice.
That’s good news. Maybe more of us should post corporate websites when we need something done.
You can always post on IG and other social media, as well, for a response.
Glad to see they saw your FR post.