I just ordered a French Style Refrigerator from Lowes. They changed the deluvery date after the order, and when it was finally delivered there was a dent in the freezer drawer front.
They told me to return it or take $400 off the price. It was very small, behind the handle so I took the money.
They hire independent delivery people.
Lowe’s is usually pretty good about that stuff. Also...the Lowe’s salesman (cook top) said they’re way behind on filling appliance orders, so who knows how long you would’ve waited for a dent-free model.