They were in the break room. Big clue.
The work ethic needs to be enforced. When a corporation no longer enforces standards it falls upon local managers to do so thus pitting them against the employees.
The manager was clearly very dedicated to customer service. He enforced a work ethic to the very end.
How many Wal-Mart employees you think will slack off in the break room now?
Just in time for the holiday shopping season.
Public Service Achievement award.
Very creative !