It is as if using the services of certain companies is now outright dangerous.
Hertz is no longer a car company. That went bankrupt. They are now a collection agency, overseen by a bankruptcy court. The collection agency hired by the court has the power of the court behind them. And they get a percentage of every dollar they can scare up. Don’t expect them to act like a company who cares about your business. They don’t. As soon as the bankruptcy is over, they will sell the company to someone else. Both the court and the collection agency will not care at all how Hertz is perceived as a company after that. Don’t do business with Hertz at all. You have no rights or leverage as far as they are concerned.
She is being conned by some person at Dollar.