Posted on 09/22/2022 4:42:10 PM PDT by simpson96
During the social distancing and stay-at-home orders that were enacted in response to the pandemic, food service workers reported a massive uptick in rude customer behavior that appears to have persisted long after the pandemic subsided. One restaurant even shut down for “a day of kindness” to help bring awareness to the poor treatment its workers received at the hands of unruly patrons.
The “customer is always right” philosophy was embraced by American businesses at the onset of the Industrial Revolution and seems to transmogrified some U.S. shoppers into a “nightmare” for businesses and its staff members long before the pandemic; the pandemic seems to just have exacerbated it. Perhaps, the advent of smartphones and prevalence of public freakouts becoming fodder for social media views has helped to bring more of these human behaviors to light.
One such incident was recorded at a Subway location by TikToker @chalie_kincade. In the video, a woman demands a worker “finish” making her sandwich. The woman was ultimately ignored until she had no choice but to leave the store.
“Finish my sandwich!” the woman screams at the worker at the start of the video.
The subway employee cuts her off, “No I don’t finish because you need to respect me.”
“Well, you need to respect your customers. And I will tell ’em you don’t respect your customers. Would you finish my sandwich?” she screams again.
It’s at this point that the woman starts to look around as she isn’t receiving any service. The worker moves on to making sandwiches for two other customers. “Cold cut trio,” one of the other customers requests.
“Hi, may I help you?” the worker asks another, all while the irate customer is attempting to get her attention.
“Can I have one 6 inch, uh, white bread?” the other customer says.
The angry customer steps around for a bit nervously before pressing her finger against the glass, demanding, “Finish my sandwich!” No one responds, and she finally walks off muttering to herself: “All right you’re gonna be reported that’s for sure.”
She makes it to the front door and is about to open it to leave before walking back to the worker. “Call your—call your supervisor right now. Please, call her right now,” she demands. “You wanted to call her a while ago call her now. … I’d like to talk to her.” No one acknowledges her.
“Toasted, no cheese. Toasted,” one of the other customers continues.
The angry customer then leaves the store.
@chalie_kincad’s video was viewed 2 million times. Commenters applauded the way the employees and customers treated the “disrespectful” woman. Many believed that whoever was inside of the Subway that day discovered an effective method of handling “Karens” out in the wild.
I’d like to know what occurred before the video started. Was it a typical teeth sucking feral employee looking to piss off “Whitey”?
Apparently a Hispanic employee. Again, I’d like to know what happened before the video started.
I wonder that myself. Got something half done, then decided to text on the phone, go talk to someone, etc. Bet that’s a near certainty.
Strange coincidence. I have noticed a massive uptick in rude food service worker behavior, mostly among the young and entitled set. I don't get upset, and I don't bother to talk to the manager, because the manager was tolerating that employee behavior to begin with. I just don't go back, ever.
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Subway are dicks. I only clicked on this because I thought it was about transit workers and people riding in a hole in the ground.
I stopped going to Subway occasionally to remind myself why I don’t go there. The food and service both suck.
Terrible terrible food. Nothing to fight over.
Karen’s respond to a good hard smack in the face too and they’ve earned it.
I agree, it would really be interesting to see what started this behavior.
Oh, man, it’s hard to judge when you don’t know the backstory, but the lady yelling, “Finish my sandwich!” makes it seem like she was being the a-hole the entire time. But who knows?
Ultimately, this is a better way for these situations to end rather than for the angry customer to assault the employee and tear the business apart as we have seen in videos over and over again :( I’m wondering if the server “ghosted” someone who wasn’t an overweight, old white lady if things would have turned out differently??
Yep. A whole generation of people who were never taught manners or respect.
They are very lucky she didnt go and drive her car into the building. They do that at the drop of a hat now.
Doubtful seems like they were happy to make sandwiches for awhole bunch of other folks after her. Their responses also don’t sound ebonized or salsafied.
If she didn't give them any money then there is nothing she could do
You don’t pay at a ‘Subway’ until after the sandwich is completed. She wasn’t out any money.
That said, the only way I will use a ‘Subway’ is to order off their app. That way I can just slide in and pick up the completed sandwich. Waiting in line while they build the sub on an assembly line is just not something I have much patience for. But I remain polite.
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