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I can guarantee you an insurance company would not try that bullshit more than once.

It’s an easily solved situation. You call the insurance company and demand to speak to the supervisor. Be sure to tell that person that their only duty is to fill the prescription signed by your doctor, and that to do otherwise is an illegal practice of medicine. If the supervisor still refuses to have their pharmacists fill you prescription without being hassled, demand to talk to the supervisor’s supervisor. Repeat the previous steps and keep moving up the food chain until you talk to someone in management who just doesn’t want to deal with it.

As a last resort, you can have your doctor call and demand they fill your prescriptions
That will definitely work and you won’t be hassled in the future. My wife takes a nber of medications and on occasion will told she cannot get a brand name medication that works, but the generic doesn’t. I tell my wife I will take care of it so she doesn’t have to deal with the insurance company, and I do.

Once, I cited the insurance company’s own policy and got the result we wanted. I asked the supervisor if she and her subordi ates kept a copy of their policy manual on their desks. She said they did not, when I asked if might be a good idea, she had to agree.

Don’t take any shit from your insurance company. As soon as they realize that being a hassle for you isn’t worth the effort, they will comply. They ALWAYS do; no exceptions.