[lee martell]

If Verizon can’t or won’t verify your calls from a faker, it may be time to look for a different phone/ internet company.
Just as with a bank account, they should be able to discern what the customer’s usual pattern of calling has been, especially if this has not happened to you before with that phone number. If you stay with Verizon, you may at very least want to get a new phone number, if not a different phone.

[bgill]

Yes. That’s my thoughts as well. Told the lady to look at our call history and she agreed it is out of the ordinary but claimed because it was a long call she couldn’t credit it. The question is will another company play the same game?

I expect we’ll all be seeing more of this.

[buckalfa]

"If Verizon can’t or won’t verify your calls from a faker, it may be time to look for a different phone/ internet company."

I have had Verizon for years and have generally satisfied with their service. Yet I have noticed their customer support and willingness to work with you runs hot and cold. Now is a cold period.