Correct. Verizon is the best at this kind of “customer service”. Put ‘em on hold until they give up.
“Your call is important to us. Please remain on hold until it is no longer important to you”
I'm at the end of a 12 week run with them. Getting simple dial tone with those people turned into a cluster foxtrot. Then came the billing nightmare. I'm not yet comfortable that the billing issues are resolved permanently.