Here's a reason.
Last year, I bought a new car. While trying to register a new EasyPass for the car, I was told that the car had an outstanding unpaid toll from two years ago and that I couldn't register a new pass for the new car until the toll was paid. I said that was impossible, because the car was brand new and still had the temporary paper plates on them.
They reviewed the photo, and it was a completely different kind of car. The photo misread a letter and somehow tied the old charge to my new car's temporary plates. They removed the charge and sent me an EasyPass for my car.
-PJ
Obviously once an mistaken charge is affecting you, you have to act.
Wow.