They are freaking morons. They told me in 2020 i got a stimulus check for $479, which i never got. They then sent me a letter telling me they were sending me a replacement check for $479, which i never got.
They then sent me an overdue notice for the $479 stimulus payment which, wait for it now, i never got.
I was on the phone with them for more than two hours figuring out a problem they created. This year I charged then for 2 hours time at $375 per hour ($750) for tax prep for my time which they wasted.
Good luck getting it. Yes, they’re morons.