ballottrack.com
The World’s First Complete
Mail Ballot Locator & Notification System
Current BallotTrax Data
100 Million +
Ballots Tracked
35 Billion +
Records Processed
60 Million +
Registered Voters
500 +
Counties Using BallotTrax
1,300 +
Total Elections Run
States Using BallotTrax To Support Their Elections
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https://calmatters.org/politics/votebeat/2020/12/ballottrax-confused-some-voters/
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Meant to clarify, BallotTrax confused some voters
BY AARON LEAFLET
DECEMBER 8, 2020
Before 2020, the unassuming “I Voted” sticker was enough to satisfy most voters that their ballot had passed into trusted hands. But this past election, amid California’s plunge into mail-in voting and the
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.Trump administration’s baseless claims of election fraud,
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.the state offered higher-tech assurance: ballot updates sent to voters’ phone and email by BallotTrax, a tracking service hired by the state to communicate directly with the electorate across all 58 counties.
BallotTrax’s mission is to let voters know the whereabouts of their ballot “before they ask,” as its marketing slogan proclaims. In theory, voters could relax and county registrars would get fewer calls seeking confirmation that their ballots had been recorded. But while the state, and many registrars and voters, said they’d use BallotTrax again, it didn’t seem to have its intended effect. In ten of the 52 counties surveyed by CalMatters, including Humboldt, Imperial and Mendocino, registrars were surprised by the number of queries from agitated voters about the BallotTrax messages themselves.
To a degree, BallotTrax was a victim of high expectations. Five million voters — roughly 23 percent of the electorate — signed up for tracking alerts, said BallotTrax’s president, Steve Olsen. That’s more than twice the usual signup rate for states new to the service. “It was so easy to sign up that I don’t remember much of the process,” said Bob Ippolito, who works for a computer science education nonprofit and votes in San Francisco County. “I was impressed by how smoothly it all worked.”
Yet, as with the wide-scale implementation of any new system, human error was often to blame. And for some voters, spoiled by next-day delivery service from the likes of Amazon, say, or GrubHub, the BallotTrax messages only exacerbated anxiety about the integrity of the election. “Your ballot is not being transmitted up to [a] satellite and back down to us,” said Rose Gallo-Vasquez, the registrar for Colusa County. “We’re not Amazon
Much of the confusion involved a disconnect between the theoretical progress of a ballot and on-the-ground reality. For example, some counties sent out ballots a few days after the official mailing date that the state and BallotTrax used. As a result, some voters who were advised that their ballots had been sent had a disconcertingly long wait before the ballots actually landed in their mailboxes. That was particularly disturbing at a time when people were already worried about the reliability of the U.S. Postal Service.