Demand the recording of that conversation be provided to you and/or made public. Prepare a transcript of said conversation (redacting, as you feel necessary to protect your identity), and post it here at Free Republic.
Regards,
Good suggestions, but it is not actually necessary to do anything further along those lines. I got what I wanted... the police responded quickly. I talked to the responding officer and mentioned the issue with the dispatcher. He said that they were aware of the person's short comings and that it was being addressed.
In my time working in public safety in a supervisory role. I saw much worse in the way of screw ups. One of my former subordinates who was an affirmative action hire, actually hung up on someone who had called in trying to get help for a serious medical situation. It was noticed by another dispatcher, the caller was called back, help was sent, a review of this person's performance was done and the subordinate lost his position.
The person that I was dealing with was an inexperienced young person who probably is not well suited for that type of work. Of course, the problem with public employees is that once they make it past their probationary period, they can be difficult to get rid of even after it is realized that they are not well suited for their jobs.