What causes me excessive agita and stress is dealing with phone contacts on major businesses.
I cannot tolerate calls to call centers and dealing with incompetent company reps. Utility, phone companies, etc. All I ask of these firms is a direct email path and subsequent follow up from my written and detailed account issues.
They don’t want that of course.
Clark Howard calls your experience “Customer No-Service.” It’s real and it’s meant to wear down all but the most determined help-seekers.
We have an admin where I work who knows how to navigate the hidden rocks and shoals of “customer no-service.” One tool in her set is to repeat the words “speak to manager” at points in the automated phone process.
The worst part it seems about customer service is when you want to handle something online with a company that’s not an option.
And when you want to talk to a person directly, you end up dealing with chat bots or an automated answering system. Then you have to figure out how to trigger it so you can speak to an actual person. This is my experience, but yours may vary.
But that all suffer from panic attacks every time we get one of those car warranty extension phone calls...
Maybe they’ll stop!
But I got to tell you I just accidentally hit on a ploy which is...
when they call and they’re giving their spiel press 1 and when the person on line 1 answers say “oh I’m sorry, my bad, I was trying to hang up on you and musta hit 1 by mistake...