A couple of years a go I ordered a new phone from them. When it came it wouldn't connect to activate. After many hours with multiple tech assistants using our other Tracfone , they sent me another phone.
Same drill. More hours with tech support (Burning up minutes on my other Tracfone (Which was connecting very well to the AT&T network just like my old Tracfone had.) Turns out that both new phones had been trying to connect to Verizon. There are no Verizon towers on the island or anywhere near here.
They sent me a new chip. When I opened the package, there was the familiar Verizon logo.
Back to the tech support hotline. This tech looked at something at his end and said. "Verizon doesn't cover your area". Never mind my response to that.
"We'll have to send you a new chip".
Two weeks later repeat the drill trying very hard not to raise my voice and apologizing in advance for swearing when, holding the new Verizon chip in my hand, I called and asked to speak to a manager.
Every time we played this game, 5 times actually with two different phones and three new chips, They had me go outside and wave the damned phone around to try to connect. Even though they KNEW it could not. They said they would send me a new phone....
It's been a year. No new phone, no refund.
I now have excellent service with GCI. It costs more, but it works...FWIW
What a rigamarole you went through. I’ve only had Verizon Wireless as my carrier, and I’ve been their customer for over 20 years. The main reason I stay with Verizon is their customer service. The fact that one of their reps sent me a $250 network booster for free to use with my crappy iPhone, convinced me I’d never get that kind of service from any of the other wireless companies. My oldest son had T-Mobile and AT&T, and dumped them because their customer service was so bad, and also, because whenever he called me from his home two hours away, we could barely hear each other. The only time he got good reception was when he was overseas. He sounded like he was in the next room when he called me from overseas. When he called me from his home, he sounded like he was in a tin can.
Verizon bought Tracfone.