Personally I am finding these banking institutions are getting totally ANAL with security measures.
Capital One for one on their online banking. So bad I moved 99% of my savings, OUT OF THERE.
I could access my account for transfers fine. They recently started allowing account beneficiarys. But online they wanted to ‘verify me’. So for the first time I used my cell number. Only way to do it. They won’t accept my cell number. My son got the phone(s) for us. Don’t know how but they have access to the name on the phone account. How I don’t know. They say the address doesn’t match either. So out of 5 things we strike out all all.
What happened to the simple, send a text with a code for us to type in on the webpage?
An America citizen is guilty on so many levels, until we prove (verify) our innocence.
until we prove (verify) our innocence.
Unless, of course, you are voting.
I know nothing about Capital One but in general these institutions are enacting these procedures for our protection because of the scam artists and hackers out there. The scams are real. I know you know all this.
Just moving to another bank may not help over the long term as these authentication methods have become commonplace.
The mobile phone text authentication method is pretty fast and non-eventful. I have no problem with it. Your phone situation sounds like an exception / less normal situation.
Usually they offer another authentication method using email which would seem to be one you could use.