Ok, so I’m a Dasher. The App is an absolute nightmare with the updates taking place on Fridays during the busiest times as well as the other gliches you find while dashing like the app not responding to a completed delivery and others. If the software engineers really did their job like riding along with dashers, they would see the real world problems with the app we are forced to live with.
—” If the software engineers really did their job like riding along with dashers, they would see the real world problems with the app we are forced to live with.”
I do not know but would like to think, that is the intent of the exercise?
Over the years, I’ve had a few of our suppliers spend time reviewing how we use their products.
It happens.
Bingo. Thank you for sharing. I suspect management at DoorDash is tired of poorly written and managed software and systems impacting their operations. If I was the CEO, I'd do the same until the programming team could get it right.
I regularly live through application support failures from staff who don't have to live with the consequences of their incompetence. They fail at basic understanding of users' needs and standards on the users' end.
Overall, there's a massive regression in the IT industry, mostly due to wage suppression for more than a decade, where user interface, data retrieval, etc. are written as though all the lessons learned in the 1990s and early 2000s never happened.
Not a dasher but a five year gig worker on another platform. I truly believe that anyone that works at the headquarters in any support function for any gig platform should be required to do a minimum of 10 per month. Otherwise they have zero clue what we actually go through on a daily basis and it might just fix some abject stupidity coming from HQ.