Sorry, no answer for you. My other half set ours up about 8 years ago. Since the set up, he’s lost his password; moving, we changed ISP and have been unable to notify them of email change. Their customer service does lack bright bulbs at times. The phone numbers found are useless and persons on the other end of the line, difficulty in communicating.
Hope a solution is found for you soon.
Thank you! It’s very frustrating, and apparently has been for hundreds, especially those who bought the Roku Tv’s. The fact they can’t find a way around a simple email verification is kind of unreal.