This morning I used the LL telephone and got the same suspicious questions.
I REALLY want to finish the binge serial I am watching ... or WAS watching.
The issue is *how you got to the netflix site.
If you followed a link in the email, it could have been a fake site.
If you can get into the real site directly, change your password.
Our Netflix account was stolen twice. We so seldom use it, we didn’t notice for almost a year in one case. We called Netflix the second time and was told that the account was now being used in India. Since it was the second time this happened, Netflix advised us to set up a new email account to register under. This worked and the account has been secure for the last several years. Looking back, my wife and I joke that there was probably a TV set up on a windowsill in some rural part of India, and the whole village was sitting around enjoying our Netflix on our dime.
The email was no doubt fake, but when you went to the netflix website and told them you had a problem and then refused to answer their questions, it made them suspicious and they locked your account. (I understand your reluctance to answer questions they already should have known, but that was probably their way of verifying it actually was you.) —Also when the guy you called wanted your debit card, it was probably another form of verification.
-I know we’re suppose to be wary of scams, but when you call them or type in their websites, you’re probably going to the right place.
If it was me, I’d call them again and answer their verification questions. — Good Luck!
If it was me, I’d call them again and answer their verification questions. — Good Luck!