It’s all BS. As everyone knows, Verizon management is completely ruthless, and entire focused on making money. They concentrate on billing their customers as high as possible, and paying their workers as little as possible. Nobody will be fooled by this.
I do electrical distribution design, so I work with them all the time. The Foreman and Cablemen are good, but the management sucks. Any job where I need them to replace a pole, I tell the customer good luck and don’t harass me because Verizon is the delay on the job. It’s painful…
When I asked for a refund, they suggested I get it from the bank issuing the payment. I then suspended payment against my new account number and cancelled the service, owing them roughly $85 at the time.
When I suggested they take it out of the money they pocketed under my old account number, they went ballistic, tried to charge me an early cancellation fee and sent it into collections. That debt was sold and resold to a number of agencies who were each informed of the actual situation and offered a share of collecting what Verizon owed me.
Neither debt is no longer legally collectable, but I still hear from the esso bees from time to time or their hound dogs.
Verizon management is completely ruthless, and entire focused on making money.
*************
I bet none of the execs live anywhere near people who don’t have seven figure incomes.
We cut Verizon two weeks ago. We were having issues and they wanted us to pay hundreds of dollars for new equipment that was only a couple of years old. We said nope not doing that and cut them off. Just wish it had been done it years ago.